Join over one million homes already with us for a discount rate that doesn’t disappear after one year
By installing our Solar Photovoltaic (PV) panels your home can generate clean, green renewable energy from daylight - a free and natural resource.
No more paper bills
Make online payments
Track your energy usage
Download Bills for up to 2 years
Submit meter readings
We are delighted that you have chosen us as your trusted energy partner. The information below is to help get you started.
Choose direct debit, online billing and dual fuel if you can for maximum savings.
Check your email and set your personal password within 24 hours. Tip: Check your junk folder.
Your welcome pack will contain your account number and price plan information.
Sign up to Electric Ireland Rewards for savings on your bills, competitions and prizes.
What you need to set up your online account:
1. Your account number2. Last 6 digits of your MPRN/GPRN 3. Your email address 4. Your phone number 5. Date of Birth
Get to know your energy bills better. Our "How to read your bill" guide will help you to understand and manage your bills better.
View more information about our Smart Meter Plans:
Download the new Electric Ireland App and manage payments and bills and more on your phone
Sign up to our loyalty programme, our way of giving back to our customers
Opt in to marketing so you are the first to hear about offers & competitions
To view our customer service guarantees, please click below.Customer Service Guarantees >
To view our customer charter, please click below.Our Customer Charter PDF >
To view our electricity terms & conditions, please click below.Electricity Terms & Conditions >
To view our gas terms & conditions, please click below.Gas Terms & Conditions >
For help and support on your journey to Net Zero, please click below.View our Net Zero Hub >
For information, guidance and support, please click below.
View our Customer Support Hub >
Don't worry, your welcome guide will confirm the price plan you selected, it has all the details & your price plan Terms and Conditions.
Once registered for Online billing, log in to your account and click My Accounts, select Details, click My Profile and click My Details to amend.
If you selected Direct Debit, you'll receive your bill & 14 days later this bill amount will be debited from your bank account. If you chose Equaliser, see our Equaliser FAQs.
Gas and Electricity accounts generate bills separately. If you pay your bills by Direct Debit, the full bill amount for each bill will be debited 14 days after the date of issue on each bill. Or, you can if you wish set up Equaliser on each account to choose a payment date that suits you. See our Equaliser page for more information.
Check your Junk or Spam folder, sometimes these emails land there. If so then simply click on the Password Reset Page or email us on email@example.com.
Simply go to our Password reset page and you can reset your password in seconds!
You'll find all the information you need in our How do I read my smart meter display guide?
Smart meters are read remotely so you won’t normally have to provide a reading, however you will need to provide a move-in reading so you will only be charged for the electricity you use from the date you move in.
Please call us on 1800 372 372 and we’ll arrange to remove the Pay As You Go meter. Or if you prefer, you can retain the Pay As You Go meter under your own account details.
Our friendly customer service team are available Monday to Friday 8am-8pm and Saturdays from 9am-5.30pm. You can also email us on firstname.lastname@example.org.