Don't worry, your welcome guide will confirm the price plan you selected, it has all the details & your price plan Terms and Conditions.

Once registered for Online billing, log in to your account and click My Accounts, select Details, click My Profile and click My Details to amend.

If you selected Direct Debit, you'll receive your bill & 14 days later this bill amount will be debited from your bank account. If you chose Equaliser, see our Equaliser FAQs.

Gas and Electricity accounts generate bills separately. If you pay your bills by Direct Debit, the full bill amount for each bill will be debited 14 days after the date of issue on each bill. Or, you can if you wish set up Equaliser on each account to choose a payment date that suits you. See our Equaliser page for more information.

Check your Junk or Spam folder, sometimes these emails land there. If so then simply click on the Password Reset Page or email us on service@electricireland.ie.

Simply go to our Password reset page and you can reset your password in seconds!

You'll find all the information you need in our How do I read my smart meter display guide?

Smart meters are read remotely so you won’t normally have to provide a reading, however you will need to provide a move-in reading so you will only be charged for the electricity you use from the date you move in.

Please call us on 1800 372 372 and we’ll arrange to remove the Pay As You Go meter. Or if you prefer, you can retain the Pay As You Go meter under your own account details.