New Customer Sign Up Steps:

Step 1:

Join Electric Ireland

Choose direct debit, online billing and dual fuel if you can for maximum savings.

Step 2:

Set Up Online Billing

Check your email and set your personal password within 24 hours. Tip: Check your junk folder.

Step 3:

Welcome Pack Arrives

Your welcome pack will contain your account number and price plan information.

Step 4:

Save Even More

Sign up to Electric Ireland Rewards for savings on your bills, competitions and prizes.

Setting Up Your Online Account

What you need to set up your online account:

1. Your account number
2. Last 6 digits of your MPRN/GPRN
3. Your email address
4. Your phone number
5. Date of Birth

Understanding Your Electricity Bill

Get to know your energy bills better. Our "How to read your bill" guide will help you to understand and manage your bills better.

Smart Meters & Home Electric+

View more information about our Smart Meter Plans:

Terms & Conditions and Helpful Links

Customer Service Guarantees

Customer Service Guarantees

To view our customer service guarantees, please click below.

Customer Service Guarantees >

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Our Customer Charter

To view our customer charter, please click below.

Our Customer Charter PDF >

Your electricity bill in more detail

Electricity Terms & Conditions

To view our electricity terms & conditions, please click below.

Electricity Terms & Conditions >

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Gas Terms & Conditions

To view our gas terms & conditions, please click below.

Gas Terms & Conditions >

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Net Zero Hub

For help and support on your journey to Net Zero, please click below.

View our Net Zero Hub >

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Customer Support Hub

For information, guidance and support, please click below.

View our Customer Support Hub >

New Customer Frequently Asked Questions

1. I can't remember the price plan I purchased?

Don't worry, your welcome guide will confirm the price plan you selected, it has all the details & your price plan Terms and Conditions.

2. My personal contact information isn’t correct, what can I do?

Once registered for Online billing, log in to your account and click My Accounts, select Details, click My Profile and click My Details to amend.

3. I chose Direct Debit to pay my bill, but what happens next?

If you selected Direct Debit, you'll receive your bill & 14 days later this bill amount will be debited from your bank account. If you chose Equaliser, see our Equaliser FAQs.

4. Can I set up a direct debit to pay my electricity and my gas bill on the same date?

Gas and Electricity accounts generate bills separately. If you pay your bills by Direct Debit, the full bill amount for each bill will be debited 14 days after the date of issue on each bill. Or, you can if you wish set up Equaliser on each account to choose a payment date that suits you. See our Equaliser page for more information.

5. I didn’t receive an email to activate my online billing. What should I do?

Check your Junk or Spam folder, sometimes these emails land there. If so then simply click on the Password Reset Page or email us on

6. I forgot my password. How do I reset it?

Simply go to our Password reset page and you can reset your password in seconds!

8. Why do I need to take a reading if there is a smart meter at my new home?

Smart meters are read remotely so you won’t normally have to provide a reading, however you will need to provide a move-in reading so you will only be charged for the electricity you use from the date you move in.

9. What do I do if I move into a house with a Pay As You Go meter already installed?

Please call us on 1800 372 372 and we’ll arrange to remove the Pay As You Go meter. Or if you prefer, you can retain the Pay As You Go meter under your own account details.

Key Performance Indicators

Call us today you have any questions

Call 1800 372 372

Our friendly customer service team are available Monday to Friday 8am-8pm and Saturdays from 9am-5.30pm. You can also email us on