Help & Support

What is Emergency Credit and what happens if it runs out?

What is emergency credit?

Think of emergency credit as an IOU. If you don’t have time to top up before your credit runs out, we’ll offer you €20 emergency credit when your meter goes below €3. This will give you more time to buy a top up.

To accept the emergency credit you can:

  1. press ‘A’ and then ‘B’ on your Smarter Pay As You Go meter when prompted to

  2. press accept on your In Home Monitor

If you choose to ignore the emergency credit, your power will be shut off when the meter reaches zero.

**To accept emergency credit, your meter must have a positive balance.

What if my emergency credit runs out and I disconnect?

When your emergency credit runs out, the meter will automatically disconnect the power to your property.

If your supply has been disconnected and you need to reconnect, please read
How do I reconnect my supply if I run out of power?

Please note however, that your meter will not disconnect during the following Credit Friendly times:

  • Weekdays: Between 5pm – 9am (late March to October), 4pm – 8am (late October to March)

  • Weekends: Between 5pm Friday and 9am Monday (late March to October), between 4pm Friday and 8am Monday (late October to March)

  • Holidays: 1st January, 17th March, Christmas Eve, Christmas Day, St. Stephen’s Day and 31st December

Bank holidays other than the ones listed above are NOT credit friendly days and you will lose power if your meter runs out of emergency credit.

Please note, if you use any emergency or friendly credit, the amount used will automatically be re-paid from your next top up.

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