What if my Emergency Credit runs out?

The emergency credit is designed only to give you time to purchase a top up by one of our payment methods. The meter will automatically disconnect the power to your property when this emergency credit has run out. Please note however, that your meter will not disconnect during the following “Credit Friendly” times:

  • Mon-Thurs: 4pm – 8am
  • Fri-Mon: From 4pm on Friday until 8am on Monday morning.
  • Holidays: 1st January, 17th March, Christmas Eve, Christmas Day, St. Stephen’s Day & 31st December.

Bank holidays other than the ones listed above are NOT Credit Friendly Days and you will lose power if your meter runs out of emergency credit.

Please note, the next time you buy a top up, the amount of emergency credit & friendly credit you have used will be deducted from your balance.

  • Did this answer your question?