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What should I do if my PAYG Gas card fails or is not accepted?

If your PAYG Gas meter is not accepting your card, take it out, wipe it with a clean cloth and try again.

If it still does not work, press the red button A. If it shows 0.00, you will need to return to the shop where you purchased the credit as the card has not been credited correctly.

If Card Fail/Card Not Accepted appears on the display screen, ensure that you are using the correct Gas card. If this continues you need to obtain a new Gas card, which you can buy it in your local Payzone outlet (once you have a new card, please ensure that you dispose of any old cards and keep the new, initialised card, in a safe place and do not leave it in the meter.)

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