Help & Support

What is “Emergency Credit” & what if it runs out?

When you silence the warning beep by pressing a button on the keypad, and after you have used up any remaining credit on your meter, you’ll automatically receive €20 emergency credit on your meter.

You should note that if you use your emergency credit, €5 will automatically be re-paid from your next top-up amount.

What if my emergency credit runs out?

Emergency credit is €20 and is designed only to give you enough time to buy a code in one of our authorised outlets. The meter will automatically disconnect the power when this emergency credit has run out.

You should note however, that your meter will not disconnect during the following “Credit Friendly” times:

Mon-Thurs: 4pm – 9am ( 5pm – 9am, winter months)
Fri-Mon: From 4pm on Friday until 9am on Monday morning
Holidays: 1st January, 17th March, Christmas Day, St. Stephen’s Day & 31st December

Bank holidays other than the ones listed above are NOT Credit Friendly Days and you will lose power if your meter runs out of emergency credit.

Please note, the next time you buy a top-up, the amount of emergency credit and friendly credit you have used will be deducted from your balance.

You can top up your Pay As You Go Electricity Meter online, or view other ways to top up your meter.

• If you used your € 20 emergency credit over the weekend (Saturday + Sunday)
• You buy a top up of € 30
• Your top-up will deduct:
o € 20 (Paying back your emergency credit)
o € 3 (10% of the credit you buy is put towards the arrears outstanding on your bill)
o € 1.165 standing charge (0.5825 daily charge)

You will have € 5.83 left to use for your electricity.

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