Help & Support

I have more than one account. Can I register all my accounts at the same time?

When you log in to your account online, you’ll see a list of all the accounts registered in your name. For example, if you signed your electricity service account up to online billing, then your gas bill will automatically be added to your online billing account.

If you want to add an additional account where you are not the registered account holder, you should do the following:

  1. Login to your account online
  2. Go to the Account Query section and select "Register Additional Account" from the drop-down menu
  3. Add the Contract Account Number of the additional account.

If the names on the accounts are different, please note why you wish to add this account in the text box provided and submit your request.

If the additional account is under a different name or if it’s a company name, you may also need to provide us with a letter of authorisation from that account owner.

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