Help & Support

What happens if there isn’t enough money in my bank account to pay my bill by direct debit?

If your direct debit is returned unpaid, we will charge a €6 fee. Your bank may also charge a separate fee. You will need to contact your bank to find out what the amount will be.

To avoid any unnecessary fees, if you know there won't be enough money in your bank account to cover your direct debit, please contact us in advance. Call us on 1800 372 372 at least 5 days before your payment due date to cancel it. Your payment date will always be 14 days after the date on your bill.

If you are on Equaliser, your payment is collected by direct debit from your bank account. This is done on the monthly date you agreed with us when you signed up to Equaliser.

It's important to note we will always try to collect your payment by direct debit twice in total. You will incur charges for each unsuccessful attempt.

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