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The equaliser amount on my bill is higher than I expected, what should I do?

Your Gas and/or Electricity Equaliser payment amount will be fixed from the date you signed up. However, your bills will vary for a number of reasons, including changing weather, holiday times and other factors.

After 12 months, your account will be reviewed. And any difference between the payments you made and the amount due on your bill will be brought forward to your following year’s Equaliser account.

You’ll then be given a new monthly payment amount.

Read more about Electricity Equaliser or Gas Equaliser.

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