Help & Support

Does Electric Ireland owe you money?

If you closed your account with us or switched to another energy supplier, you may have money owed to you and are due a refund.

You will see a refund on your bill displayed by the letters ‘cr’ after the Total Due figure, meaning Electric Ireland owe you this amount.
E.G. If your bill says Total Due €21.36cr it means Electric Ireland owes you €21.36.

If you pay by Direct Debit, we will refund your bank account though EFT - Electronic Fund Transfer.

For non Direct Debit customers, we will send your refund by cheque.

To claim your refund, please do so through Your Account Online or phone us on 1800 372 372.

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