Thank you for sharing your concerns around your meter reads. Please know that we have heard them and actively trying to improve your experience with Electric Ireland.
Unfortunately, Covid-19 restrictions prevented the network technicians from paying you a friendly visit and reading your meter for you. This resulted in many of you receiving estimated bills, which, we understand, led to a few surprises on your bill.
We are getting closer and closer to getting our Electric Ireland reps back out on the streets and knocking on your door. However, we also have a number of tools in place to help you submit your own meter read and avoid any bill surprises in the future.
We have made it as simple as possible to submit your meter read, online or over the phone.
Submitting a meter read online
To submit a meter reading for electricity or gas online, simply log in toYour Account Online. All you will need are your login details for Your Account Online and your MPRN (Meter Point Reference Number) or GPRN (Gas Point Reference Number) which you’ll find on your latest bill.
Not registered? Sign up here
Submitting a meter read by phone
To submit a meter reading for electricity or gas over the phone, simply call 1800 372 372
. All you will need is your electricity meter reading, the name on your Electric Ireland bill and the account number on your bill.
Submit a meter read by text
You can also text your electricity meter reading to 087 960 92 23. Simply send your reading in the format of your MPRN, followed by a space and then your meter reading. So, for example: 10009998888 31480
It is important not to send us more than one reading a day, as this could delay your bill.
Perhaps you would prefer to say goodbye to bills altogether. We have a Smarter Pay As You Go option for customers who want to pay for electricity as they use it.
Smarter Pay As You Go (PAYG)
Say goodbye to bills and pay as you go instead. We will give you a clever in-home monitor that provides you with instant control of your electricity usage, so you pay for electricity and gas as you are using it.
Benefit both the environment and your pocket
We install your in-home monitor for free
We also give you €60 sign-up credit
For a hassle-free billing option, you can spread your annual bill payments equally over 12 months, using Equaliser. You will pay the exact same amount of your electricity or gas bill every month through a fixed monthly direct debit payment, ensuring no more bill surprises.
We will calculate your total electricity costs or total gas costs for the year, based on the following:
We will also include a 10% contingency to allow for any electricity and/or gas price changes, changes in weather or other factors. Your monthly payment is this total divided by 12.
And it gets better. You have the exclusive option of a Payment Holiday for one month, meaning we will foot the cost of your bill for one whole month of your choosing. If you sign up to Equaliser, you will still receive your electricity and/or gas bill every 2 months, which will show your payments and the balance remaining on your bill.
If you have a smart meter installed, we have a Home Electric+ plan to suit every lifestyle.
Home Electric+ helps you to better understand your electricity usage, use less electricity, receive bill prediction alerts and make more savings.
No more estimated bills, you choose your billing date
Personalised energy usage insights that help reduce your usage and carbon footprint
Regular reviews, so you know you’re on the right plan (after 12 months)
Cheaper electricity with off-peak price plans
There are 4 Home Electric+ plans to choose from across electricity and dual fuel
Home Electric+ helps you to better understand your energy usage, use less electricity and save money.
Home Electric+ Night Boost offers a cheaper electricity rate at night, when you can charge your electric vehicle (EV) (11pm-8am) and a super cheap ‘boost’ period from 2am-4am, for just over 5c per kwh
Home Electric+ Weekender offers free electricity on Saturday or Sunday between 8am to 11pm
Home Electric+ Standard Smart Tariff offers day/night/peak rates, flexibility to suit your schedule
Customers with smart meters can sign up a Home Electric+ plan here