Electric Ireland Smart Living


Smart Meter Rollout

Reduce running costs

When the heat pump is not running at its peak it’s costing you more in energy consumption. Your heat pump can become less efficient and costly when it has not been maintained. Routine maintenance ensures high-efficient performance and keeps your monthly electricity bill down

Smart Meter Rollout

Ensure you are on the right electricity tariff

If you notice your electricity bills have increased without an obvious reason it could be your heat pump is not running well or set up to maximise your electricity tariff and needs a service. A service will optimise your heat pump to take advantage of any super off-peak electricity charges. The service will also ensure that it is running as smoothly and efficiently as possible.

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Longer lifecycle

Regular maintenance and servicing are important for your heat pump to keep it running for as long as possible. Heat pumps that are maintained can last longer than the unmaintained units as regular maintenance is designed to monitor and fix all your unit’s vital parts, preventing the possibility of expensive repairs.

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Save on future repair costs

During a maintenance check, your heat pump service will prevent issues from developing. Heat pumps that receive regular maintenance have an extended service life than poorly maintained units. By spotting and fixing the issue before it worsens, our technician could save you money on a costly repair.

More comfort and reduced noise

Without proper maintenance, a heat pump won’t work as well. It may not be able to heat your home to your desired temperature or make more noise, waking you up in the middle of night. Servicing your heat pump will help reduce the noise and maintain system performance.

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Make sure you are on the right Tariff

Our Smart Night Boost electricity tariff has cheaper night rate electricity and even cheaper electricity between 2am and 4am. Perfect for your hot water tank needs, and when set up correctly could reduce your hot water costs by up to 70%.

Lower the risk of a breakdown with regular servicing

Regular maintenance and servicing help reduce the risk of an emergency breakdown. A well-recognised brand, serviced properly, can last up to 15 years. Never having it serviced could reduce the lifetime to under 10 years.

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Maintain Product Warranty

Manufacturers offer warranties on new heat pumps. Those warranties usually come with specific terms. One of those terms might be to receive maintenance from a qualified professional. Our skilled service partners are trained to meet your manufactures warranty requirements to ensure that your warranty is maintained.

How do I book a Heat Pump service?

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1. Contact your Heat Pump Installer

Your installer should be able to service your heat pump in line with the manufactures requirements.

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2. Contact the Heat Pump Manufacturer

The manufacturer will be able to provide you with contact details of their approved service partners.



What else do I need to know?

Do I need to service my heat pump and how much maintenance is required?

Heat Pumps should last for 15 - 20 years and generally come with a 3 - 7 year warranty. A heat pump system will benefit from annual servicing to ensure that all the mechanical connections are sound, settings are at their optimum and that the heat collector is working properly. Regular professional servicing may also be required to validate extended warranties, this varies from manufacture to manufacture. Depending on the make and model of heat pump you may be able to complete some of the filter cleaning activities to ensure your heat pump continues to perform efficiently.

Can I remotely control and read heat pump settings using smart controls?

Yes. A lot of heat pump manufactures have their own smart control system to support their heat pump. Depending on the manufacturer, smart remote access to your heating system will let you control settings and temperature via website and optional controllers. You may also be able to download an app to your phone or tablet. These smart controls will allow you to see how much energy you are using, allowing you to spot trends and vary your heating to match your needs with maximum efficiency and minimum cost. These advanced controls also mean that both service engineers and your installers can access your system remotely to check your system is running as efficiently as possible and troubleshooting if ever necessary. Heat Pump Controls are also easy to use. Simple controls allow you to easily adjust the temperature, so that it’s never too hot or too cold.

Will I have a bigger electricity bill with a Heat Pump?

Yes, if you currently use non-electric heating you will have a bigger electricity bill, but no oil or gas bill. This is because the heat pump uses electrical power to gather free heat energy from the source, but your overall expenditure on energy will be considerably less. Gas Boilers will have an efficiency of up to 97% and Oil Boilers up to 95% however the efficiency of a heat pump can be above 400%. To further reduce the cost of heating your home Electric Ireland has developed a Heat Pump Price Plan. This price plan offers reduced day and night rates for homes using heat pump systems.

Can I change when my Legionnaires Cycle is run?

Our engineers will set your legionnaires cycle to come on at super off-peak (cheapest) electricity time maximising your energy savings. This is a setting that can only be changed by a trained engineer as you do not have access through your heat pump control interface and is normally set at commissioning to come on at 5am on a Saturday morning.

Key Performance Indicators