If you decide to switch from your energy supplier and you have arrears with them, which exceed the limit set by the Commission for Regulation of Utilities (CRU), then the supplier you are leaving will notify your new energy supplier of your request to switch. This is known as the “debt flagging process”. And it was set up by the CRU to discourage customers from switching energy suppliers without first paying any arrears on their energy bill. If a debt flag is placed on your account, your request to switch to us may be accepted or rejected. If it is accepted: We will agree your terms for energy supply with you. If it is not accepted: We will write to you. You should then contact your existing supplier to address your outstanding arrears. Once the debt flag is removed from your account, you are free to switch your business to us for your energy supply. The following debt values and arrears duration apply to business customers: Switching Electricity Provider Customer type Customer category Debt value & Duration threshold Small Business Electricity (low voltage Non MD/DG5) Excess of €600 for more than 30 days from bill due date Medium Sized Business Electricity (LVMD/DG6) In excess of €1,200 for more than 30 days from bill due date Large Energy Users Electricity (DG7-10, TCons) Not applicable Switching Gas Provider Customer type Customer category Debt value & Duration threshold Small Business Gas (NDM <73MWh) Excess of €600 for more than 30 days from bill due date Medium Sized Business Gas (>73MWh NDM <5.5 GWh) In excess of €1,200 for more than 30 days from bill due date Large Energy Users Gas (DM & LDM) Not applicable Did this answer your question? Yes No Thank you for your feedback