Businesses are increasingly trying to make savings, be it on their energy bills, other utilities and ultimately their own time. As we are looking towards the end of 2021, more and more businesses are safely resuming trade whilst also heading into one of the busiest periods of the year.
Time can often be one of the most valuable resources.
At Electric Ireland we are committed to supporting businesses.
One way we are doing this is through our dedicated live chat service team which is focused on supporting businesses directly online without having to pick up the phone. Calls from customers are still a priority but having our dedicated team to answer online queries has ensured a strong customer satisfaction and first call resolution rate in the first half of 2021 at 92%.
Our customer feedback speaks for itself:
“Great, quick and instant resolution to a small problem that shouldn’t require a lot of effort.”
“Very helpful and friendly service, no diversions, straight forward and got the job done 100%.”
“Quick, efficient and courteous.”
“Quick response time with the online chat and got my query resolved quickly.”
If you want help with your energy usage, we encourage all of our customers, where possible, to avail of this service.
Electric Ireland’s live chat is available Monday to Friday, between 9.00am and 5.00pm, and is accessible from the Business homepage or help page below:
Contact Us | Electric Ireland Business
Electricity & Gas for your Business | Electric Ireland Business
Follow Electric Ireland on social media: Twitter: @electricireland LinkedIn: @ElectricIreland