Help & Support

Covid-19 Update

At Electric Ireland, we are here to help our 1.3 million customers while they get back on their feet given the unprecedented impact of COVID-19.

In a message to our customers, Marguerite Sayers, Executive Director, Electric Ireland says:

"We appreciate this may be a difficult time for some customers and we are committed to helping customers who are experiencing financial difficulty. We encourage any customers experiencing trouble paying bills to engage with us and we will commit to putting in place an affordable and workable payment plan with them in the coming months.”


How we are helping our customers

Customers in difficulty
We know that many of our customers may continue to experience financial difficulties and uncertainty as restrictions ease. If you, or someone you know, is concerned about paying a bill, we ask that you contact us at an early stage and we will work together to reach a solution or call us at please call us at 1800 50 40 21.

Meter Reading
While ESB Networks continue to read meters located both indoors and outdoors unless under level 3 to level 5 restrictions, customers can submit their own meter reading by phone or through Your Online Account to ensure accuracy.

At Electric Ireland, we aim to provide the best customer care and support to our customers as we work hard to minimise disruption. Thank you very much for your co-operation and patience at this time.



Residential Customer Services (ROI)

It’s business as usual at Electric Ireland and we want to reassure you that our customer care team and online services are operating as normal. We are monitoring the situation with COVID-19 and will keep you up to date on our plans as they develop.

If you have any questions at this time, visit our comprehensive Help Centre where you may find the answers you are looking for or alternatively contact us.

View all ROI Residential Online Services >

If you are a Residential or Business customer in Northern Ireland, please visit our dedicated Northern Ireland website

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