The Commission for Regulation of Utilities (CRU) announced that a PSO levy for 2022/2023 will be an annual credit of €89.10. The credit will be available for all electricity customers and will be applicable to all bills from March 1 until September 2023.
A payment of €12.73 will be applied to bills. Depending on when you are due to bill the PSO payment may not appear on some customers’ bills until April/May.
1. How can I claim the PSO credit?
The PSO Credit will be automatically available to all residential electricity customer accounts and no action will be required from the customer.
For PAYG customers the application of the Government Electricity Credit will follow a different process. Further details can be found here.
2. What is the Public Service Obligation (PSO) levy?
The Public Service Obligation (PSO) Levy is a subsidy charged to all electricity customers in Ireland. All energy suppliers are legally required to collect this levy from electricity customers. All residential and business electricity customers have to pay the PSO Levy as part of their electricity bill.
It’s collected by the Government to pay towards meeting its national policy objectives of providing; renewable energy, indigenous fuels and security of electricity supply.
The Commission for Regulation of Utilities (CRU) sets the level of the PSO levy every year, the new PSO levy from 1st October 2022 to 30th of September 2023 is an annual credit of €89.10.
3. How will I know if I have received the PSO credit?
The PSO credit will be displayed on the back of your bill as PSO Levy Month 1-2, Month 3-4 and so on until all 7 months have been issued.
4. Will Electric Ireland gas accounts be eligible for the PSO credit?
The PSO credit will be on your electricity account only. If you have a gas only account with Electric Ireland, you will not be eligible for the PSO credit.
5. I just received my bill at the end of March, will the PSO credit be available on this bill?
If you receive your next bill on March 20th, with the billing period of January 16th to March 16th, your bill will show a PSO levy of €0 for January and February.
The following bill on May 20th, with the billing period of March 17th to May 16th, your bill will show the PSO Levy Month 1-Month 2 with a credit of €12.73.
6. Who should I contact if I don’t receive the PSO Credit?
If you haven’t received your first PSO credit on your bill by May 1, 2023, please contact Electric Ireland.
For our PAYG customers, the first credit will be available by March 1, 2023. It will automatically be applied monthly until September 2023.
7. I just switched my electricity account to/from Electric Ireland, am I eligible for the PSO credit?
If you switch electricity providers, the provider who you were registered with in that given month will pay the full PSO credit due to you for that month. You will see the PSO credit on the back of your final bill.
8. Can the credit be used towards an energy saving product sold by Electric Ireland?
No, the credit will be directly applied to your electricity account.
9. Can the credit be transferred to a friend of family members account?
No, the credit cannot be transferred to a friend or family’s account, it is only applicable to the electricity account holder.
10. Can I get the PSO credit for my holiday home?
The PSO credit is available to every domestic electricity accounts. This means that if you have multiple homes in Ireland with a domestic electricity account you get the credit for each account.
Pay As You Go Customers
1. I have a Pay As You Go meter, how do I get the PSO Credit?
Our PAYG customers will receive a monthly PSO credit of €12.73 through as a reduction in their daily standing charge starting in March until September 2023.
Smarter Pay As You Go Meters
The PSO credit will be automatically applied to your Smarter Pay as you go meter by March 1, 2023. You will receive a monthly credit of €12.73 until September 2023.
Standard Pay As You Go meters
The PSO credit will be issue to your Standard pay as you go meter by March 1, 2023. Our standard PAYG meters have limitations that do not allow us to apply the credit automatically. The steps required to avail of the PSO credit are outlined below.
- The next time you top up, you will receive your vend code which will include the PSO credit.
- Go to your PAYG meter and input your vend code.
- Depending on your balance, you may need to top-up more than once to receive the full Government Electricity Credit to your account (€300 credit meter limit).
- There is no expiry on the credit, so you can vend when it suits you to collect the credit.
2. I have a Standard Pay As You Go meter and have reached the €300 credit cap? how can I add PSO and/or Government credit?
Our Standard PAYG meters can only hold a maximum of €300 credit. You will need to wait and use some credit, then you can vend as normal and collect the PSO and/or Government Credit. There is no expiry on the credit, so you can vend when suits you to collect the credits.
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