Pay As You Go Support Centre | Electric Ireland Help

Skip to Content

It appears JavaScript is disabled. To get the most out of the website we recommend enabling JavaScript in your browser.

Residential
Business

Price Plans

Products

Help

My Account

As Gaeilge

Latest News

Contact Us

Northern Ireland

Business Energy

Online Services

Help

As Gaeilge

Latest News

Contact Us

Northern Ireland

Our Helpful Guides

Pay As You Go

Pay As You Go Gas

Click to know how to control your gas bills.

Guide to PAYG Gas

Guide to using PAYG Gas meter

Click to read a step-by-step guide to use PAYG Gas meter.

PAYG

Using a Pay As You Go Electricity meter

If you are trying to top up your Pay As You Go Electricity Meter you can do so online, or view other ways to top up your meter.

Frequently Asked Questions

What is “Emergency Credit” & what if it runs out?

When you silence the warning beep by pressing a button on the keypad, and after you have used up any remaining credit on your meter, you’ll automatically receive €20 emergency credit on your meter.

Electric-Ireland-Winter-Credit

why_energy_prices_are_increasing

What happens if my emergency credit is low ?

If the credit on your meter runs low, you’ll be offered €20 emergency credit.

If I sign up to Pay As You Go electricity, will I still receive my Free Electricity Allowance?

Yes, if you are an existing customer currently on FEA and switch to a Pay As You Go meter, your FEA will continue on as normal and will be shown in your bi-monthly bill.

img_plan_with_smart_meters

Pay As You Go Gas Frequently Asked Questions

1

What should I do if I have no gas with PAYG meter?

2

How do I add credit to my Pay As You Go Gas meter?

3

What should I do if I move house and still want to be on Pay As You Go electricity or gas?

4

What should I do if my PAYG Gas card fails or is not accepted?

5

How much does it cost to get a Pay As You Go gas meter installed?

6

Can I see how much gas I have used?

7

Where can I buy credit for a Pay As You Go Gas meter?

8

How can I get a Pay As You Go gas meter installed at my home?

9

I have arrears on my gas bill, can I pay these with a pay as you go gas meter?

10

What do I need to buy credit for my Pay As You Go gas meter?

11

If I have Pay As You Go Gas with Electric Ireland, can I bring my electricity over also and get a discount?

12

Is the price of gas more expensive on a Pay As You Go gas meter?

Pay As You Go Electricity Frequently Asked Questions

1

How do I top up my Pay As You Go electricity meter?

2

Do I receive invoices if I have a Pay As You Go electricity meter?

3

Is the price of electricity more expensive with a Pay As You Go meter?

4

Why have I not received a top up code after topping up my electricity PAYG meter ?

5

How can I see how much electricity I have used on my Pay As You Go electricity meter?

6

How can I see my payment history?

7

Will I still get bills if I have a Pay As You Go meter?

8

How will I know what my balance is?

9

Will my meter still be read?

10

How can I see how much credit is on my meter?

11

If I go on a Pay as You Go meter, can I still have a day and night meter?

12

Why did I get a longer Top Up Code than normal?

13

How will I know if I’m running low on credit?

14

Where can I find my keypad number?

15

What should I do if error comes up on my meter, and I can't top up because it's the weekend?

16

How do I get a refund of my credit if I close my Electric Ireland Pay As You Go account?

17

How can I keep track of how much I am spending?

18

What do I do if I move into a house with a Pay As You Go meter already installed?

19

How can I see if my outstanding balance is reducing?

20

How do I check my arrears?

21

How does my Pay as You Go top up work?

22

When are Credit Friendly hours?

23

When will I be reconnected if I have been disconnected due to my Emergency Credit running out?

24

What should I do if I lost my PAYG top up card and need a new one?