Frequently Asked Questions

1. How do I change the name on my account?
2. How do I get refund if I close my Electric Ireland account?
3. How do I get my electricity supply connected?
4. How do I close an electricity or gas account?
5. How do I open an electricity or gas account?
6. When should I disconnect my electricity supply?
7. How do I know if the electricity supply is on or off?
8. How do I get my gas supply connected?
9. How do I know if the gas supply is on or off?
10. How do I turn on my gas supply?
11. Gas safety - when should I turn off my gas supply?
12. How do I move home?
13. I have moved into a new home, where will I find my new MPRN?
14. I have moved into a new home, how will I find my new GPRN?