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Helpful Answers

How can we help you? To ensure you get right to the answer you need, please choose your topic below.

Problem with your bill?

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Advice on our charges, how to correct an estimated bill, reducing your bills and more.

Moving home

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What to do when you move, and how to reconnect service if your electricity supply is cut off.

Switching queries

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Do you have a question about switching to Electric Ireland?

Alterations to your supply

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How to deal with moving electricity meters, poles and electricity cables when renovating your home.

Helpful videos

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We have a range of videos on different topics you may find helpful.

Your online account

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How to manage your account online, and what the service can do for you.

Free Electricity Allowance

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Some common questions about the Free Electricity Allowance Scheme.

Electric Ireland Store

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Query on a product or order from the Electric Ireland Store?

Special requirements

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A wealth of information on schemes and services for older customers & those who require priority support.

Payment Queries

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Everything you need to know about the new IBAN and BIC requirements.

Public lighting

Noticed a broken streetlight or damaged electricity pole near your home? Here's what you can do.

Your Account Online

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  • No more paper bills
  • 24 hour access to your account
  • Track your bill & usage history

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