Frequently Asked Questions

1. How does my Pay as You Go top up work?
2. When are Credit Friendly hours?
3. How do I add credit to my Pay As You Go Gas meter?
4. What should I do if I lost my PAYG top up card and need a new one?
5. What should I do if my PAYG Gas card fails or is not accepted?
6. What should I do if I have no gas with PAYG meter?
7. Why have I not received a top up code after topping up my electricity PAYG meter ?
8. How do I top up my Pay As You Go electricity meter?
9. Is the price of electricity more expensive with a Pay As You Go meter?
10. Why is my Top Up Now App not working?
11. Emergency credit - What happens if my credit is low and I can’t get to a Payzone outlet?
12. If I sign up to Pay As You Go electricity, will I still receive my Free Electricity Allowance?
13. Where can I find my Keypad Number?
14. When will I be reconnected if I have been disconnected due to my Emergency Credit running out?
15. How can I see if my outstanding balance is reducing?
16. Will my meter still be read?
17. Do I receive invoices if I have a Pay As You Go electricity meter?
18. How do I check my arrears?
19. How much does it cost to get a Pay As You Go gas meter installed?
20. How can I see how much credit is on my meter?
21. If I go on a Pay as You Go meter, can I still have a day and night meter?
22. Why did I get a longer Top Up Code than normal?
23. How will I know if I’m running low on credit?
24. What should I do if error comes up on my meter, and I can't top up because it's the weekend?
25. What is “Emergency Credit” & what if it runs out?
26. How can I see how much electricity I have used on my Pay As You Go electricity meter?
27. How can I see my payment history?
28. Where can I buy credit for a Pay As You Go Gas meter?
29. Will I still get bills if I have a Pay As You Go meter?
30. Is the price of gas more expensive on a Pay As You Go gas meter?
31. I have arrears on my gas bill - can I pay these with a Pay As You Go gas meter?
32. How do I get a refund of my credit if I close my Electric Ireland Pay As You Go account?
33. How can I get a Pay As You Go gas meter installed at my home?
34. What do I do if I move into a house with a Pay As You Go meter already installed?
35. What should I do if I move house and still want to be on Pay As You Go electricity or gas?
36. If I have Pay As You Go Gas with Electric Ireland, can I bring my electricity over also and get a discount?
37. What do I need to buy credit for my Pay As You Go gas meter?
38. How can I keep track of how much I am spending?
39. How will I know what my balance is?
40. Can I see how much gas I have used?