Electric Ireland wants to help our 1.3 million customers as much as possible given the unprecedented impact of COVID-19. We have reintroduced a disconnection moratorium for residential and business customers, thereby protecting all of customers that may experience financial hardship and uncertainty during the new Level 5 restrictions
In a message to our customers, Marguerite Sayers, Executive Director, Electric Ireland says:
"At Electric Ireland we have a rigorous engagement process in place with our customers who are experiencing financial difficulties. We are acutely aware of the challenges that some customers will experience now with the new Level 5 restrictions. We want to ensure those customers will be protected. The re-introduction of our disconnection moratorium commencing from Thursday October 22nd for all of our customers, means those most at risk can rest assured, they will have the comfort they need at this difficult time, continued uninterrupted energy supply."
How we are helping our customers
Customers in difficulty
We know that many of our customers may experience financial difficulties and uncertainty at this time. If you, or someone you know, is concerned about paying a bill, we ask that you contact us at an early stage and we will work together to reach a solution or call us at please call us at 1850 50 40 21.
Pay As You Go Customers
We are offering medically-vulnerable customers, who are on a Pay As You Go plan, the option to change to a credit system, to help ensure their energy supply remains unaffected.
For PAYG electricity customers, there are many ways to purchase credit and they are largely unaffected by the current crisis. However, if you are a PAYG Electricity or a PAYG Gas customer having difficulties, please contact us and we will do our best to provide you with practical support.
Gas Boiler Repairs
Electric Ireland is continuing to provide emergency services for Gas Boiler repairs. If your Gas Boiler is out of order in any way and you have no heat please contact 1850 372 333 and we will be happy to organise a call out from our Gas Boiler service team.
Social distancing
Given the importance of social distancing, we have suspended face-to-face sales activity. In addition, our technicians will only come to your house for necessary maintenance, to repair a fault or to ensure your supply of energy continues.
Meter Reading
All meter readings have been suspended at this time. In the interim, we will estimate customers’ usage. Alternatively, we ask customers to submit their meter reading by phone or through Your Online Account to ensure accuracy.
As you know, the coronavirus situation is still evolving rapidly, so at Electric Ireland we will continue to review the best course of action on a daily basis, with customer care and support at the heart of our decisions. We are working hard to minimise disruption at this difficult time and thank you very much for your co-operation and patience.