Dedicated to helping our customers
At Electric Ireland, we are here to help our 1.3 million customers while they get back on their feet given the unprecedented impact of COVID-19. We have extended our disconnection moratorium for residential customers and the vast majority* of business customers until 31st of August 2021, thereby protecting customers that may experience financial hardship and uncertainty during this time.
*except where a business is currently trading and failing to address aged debt
In a message to our customers, Marguerite Sayers, Executive Director, Electric Ireland says:
"We appreciate this may be a difficult time for some customers and we are committed to helping customers who are experiencing financial difficulty. We encourage any customers experiencing trouble paying bills to engage with us and we will commit to putting in place an affordable and workable payment plan with them in the coming months.”
How we are helping our customers
Customers in difficulty
We know that many of our customers may continue to experience financial difficulties and uncertainty as restrictions ease. If you, or someone you know, is concerned about paying a bill, we ask that you contact us at an early stage and we will work together to reach a solution or call us at please call us at 1800 50 40 21.
While ESB Networks continue to read meters located both indoors and outdoors unless under level 3 to level 5 restrictions, customers can submit their own meter reading by phone or through Your Online Account to ensure accuracy.
At Electric Ireland, we aim to provide the best customer care and support to our customers as we work hard to minimise disruption. Thank you very much for your co-operation and patience at this time.