COVID-19 Update

No, Electric Ireland have extended their disconnection moratorium for its residential customers and the vast majority* of business customers until 31st of August 2021. Thereby protecting all customers that may experience financial hardship and uncertainty during this time. Read more here.

*except where a business is currently trading and failing to address aged debt

We want to ensure that you will have the gas you need for your heating and cooking requirements. That’s why we’d like to remind you to make sure your Gas meter is adequately topped up. You can do this by buying credit in a Post Office or any shop or garage which displays the PostPoint or Payzone logos. Unfortunately, it is not possible for any Gas Pay As You Go Meter customers (regardless of supplier) to top up online or through a call centre. Please visit Payzone.ie, PostPoint.ie or AnPost.ie for a list of your nearest stores and opening times.

There are multiple ways to top up your Electricity PAYG meter including online, by text or over the counter, to see our help page for all top up options for PAYG Electricity.

Think of emergency credit as an IOU. If you don’t have time to top up before your credit runs out, we’ll offer you €10 emergency credit when your meter goes below €3. This will give you more time to buy a top up. More information including details on "credit friendly hours" is available in our online help centre.

Please submit meter reading within three working days of receiving an estimated bill electricity or gas bill if the actual reading is not in line with the estimated reading on your bill. You can submit your meter reading in Your Account Online.

Your bills for the past two years are available to download at anytime in Your Account Online.

If you have no power you can check for updates on the fault is expected to be repaired at PowerCheck.ie or on the ESB PowerCheck App for iPhone or Android devices. If your fault is not logged on PowerCheck you can report it on ESB Networks website.

No, Electric Ireland have extended their disconnection moratorium for its residential customers and the vast majority* of business customers until 31st of August 2021. Thereby protecting all customers that may experience financial hardship and uncertainty during this time.

*except where a business is currently trading and failing to address aged debt

Yes, you can view bills for up to seven years in Business Online. Additionally, you can make card payments, submit meter readings and view detailed consumption reports. If you have not registered for Business Online, you can do so here.

Yes, with Equaliser payment option, you can setup a monthly equal monthly payments. Learn more about Business Equaliser.

To see our opening hours and contact methods please see our business contact page.

We encourage you to self-serve where possible with Flexible Product Manager which is available via Business online. Our trading service will be available during business hours as normal however our trading desk will only respond to customer queries via email gastrades@esb.ie until further notice.

Your bill may be based on an estimated reading or there may be other factors involved. Read more about the potential reasons in our online help centre.

Heat PuA Demand Charge applies to large businesses on the Low Voltage Maximum Demand price plan. The charge relates to each unit of electricity used during the hours of 17:00-19:00 Monday to Friday during the Winter months: (1st November – End of February, inclusive). Read more information about this charge and how it works in our online help centre.