Electric Ireland wants to help our 1.3 million customers as much as possible given the unprecedented impact of COVID-19. We are working hard to ensure that energy is one less worry at this time.
In a message to our customers, Marguerite Sayers, Executive Director, Electric Ireland says:
"In light of the current COVID-19 situation we want to reassure you that we will continue to provide our customers in 1.3 million homes and businesses around the country the services they need and will try to preserve ‘business-as-usual’ as much as we can. That said, we know that many of our customers may experience financial difficulties and uncertainty in the coming weeks. We have put a number of initiatives in place to help customers and will provide as much care and understanding as we can in the coming weeks and months. We would ask our customers who are less affected and who can pay to please do so to allow us to be as flexible as possible with those who cannot."
How we are helping our customers
Customers in difficulty
We know that many of our customers may experience financial difficulties and uncertainty at this time. If you, or someone you know, is concerned about paying a bill, we ask that you contact us at an early stage and we will work together to reach a solution or call us at please call us at 1800 50 40 21.
Pay As You Go Customers
We are offering medically-vulnerable customers, who are on a Pay As You Go plan, the option to change to a credit system, to help ensure their energy supply remains unaffected.
For PAYG electricity customers, there are many ways to purchase credit and they are largely unaffected by the current crisis. However, if you are a PAYG Electricity or a PAYG Gas customer having difficulties, please contact us and we will do our best to provide you with practical support.
Gas Boiler Repairs
Electric Ireland is continuing to provide emergency services for Gas Boiler repairs. If your Gas Boiler is out of order in any way and you have no heat please contact 1800 372 333 and we will be happy to organise a call out from our Gas Boiler service team.
ESB Networks will read meters located both indoors and outdoors under Level 1 and level 2 restrictions. However, ESB Networks will only read meters located outdoors under level 3 to level 5 restrictions. During this time, we will estimate customers' usage. Alternatively, customers can submit their meter reading by phone or through Your Online Account to ensure accuracy.
As you know, the coronavirus situation is still evolving rapidly, so at Electric Ireland we will continue to review the best course of action on a daily basis, with customer care and support at the heart of our decisions. We are working hard to minimise disruption at this difficult time and thank you very much for your co-operation and patience.