Key Performance Indicators

Welcome Iberdrola customers to Electric Ireland

Iberdrola customers are moving to Electric Ireland’s electricity supply from June 8th, 2022. Find out everything you need to know here.

Iberdrola customers will be switched over to Electric Ireland’s electricity supply from June 8, 2022. This is due to energy provider Iberdrola leaving the energy market, and the Commission for Regulation of Utilities (CRU) requesting Electric Ireland take over Iberdrola customers’ electricity supply.

What do you need to do?

If you’re an Iberdrola customer, you don’t need to do anything right now. We’ll switch over your account to Electric Ireland and your electricity supply will remain uninterrupted. While you are with Electric Ireland you will receive our Open Standard Variable tariff.

FAQs

Why are Iberdrola customers moving to Electric Ireland?

If an energy supplier unexpectedly exits the market, the CRU has the power to take actions to ensure affected customers are guaranteed continuity of supply and their rights are fully protected. This is done through what is called a Supplier of Last Resort (SoLR) process. In this instance, the CRU has appointed Electric Ireland as the SoLR for Iberdrola customers.

What happens to Iberdrola customers now?

Iberdrola electricity customers will be switched to Electric Ireland. During this switch, your energy supply will not be interrupted, and Electric Ireland will engage with all Iberdrola customers about their new tariff and provide information on what the next steps are.

Customers will remain with Electric Ireland up until the September 1 as determined by the CRU. After this date you can switch supplier or choose to stay with Electric Ireland. Electric Ireland will write to you clearly highlighting these options and providing information.

Will I be on the same rates with Electric Ireland that I was on with Iberdrola?

For Business customers, you will be put on our Open Standard Variable Tariff. Please contact our Business Sale team on 1800 30 50 70 or email us at business@electricireland.ie . Previous contract arrangements, for example, a fixed price fixed term contract, will not be fulfilled by Electric Ireland.

What happens to the credit/discounts on my Iberdrola electricity account?

Any credit/debit that you have on your Iberdrola electricity account will be addressed by Iberdrola and not by Electric Ireland.

Does Electric Ireland provide a monthly billing option?

This is not available for Business Customers.

Does Electric Ireland provide online billing?

Yes, Electric Ireland provides online billing.

I still have questions about my electricity account.

Electric Ireland’s customer care team will be happy to help answer any queries you still may have. Contact us 1800 30 50 70

Business team contact details – 1800 30 50 70 and business@electricireland.ie