Christmas Customer Service Hours

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Customer Service Opening Hours

Our contact centre is open on the 24th from 8am to 5pm, we will be closed from the 25th to the 28th inclusive. Phone lines will re-open for all other services from 8am on the 29th and again on the 30th, we will be closed from 5pm on the 31st and all day on the 1st. Normal business hours will resume again from the 2nd of January.

You can submit meter reads and make payment using your Online Account.
We would like to take this opportunity to wish you a happy Christmas.

Summary of Hours

  • 24th December: 8am - 5pm
  • 25th to 27th December: Closed
  • 28th December: PAYG service only 9am- 4pm (all other services open 29th Dec)
  • 29th & 30th December: 8am - 8pm (normal operating hours)
  • 31st December & 1st January: Closed
  • 2nd January: 8am - 8pm (normal operating hours resume)

Our normal office hours are Monday to Saturday, opening hours are 08:00am – 20:00pm