Covid-19 Update

At Electric Ireland, we are here to help our 1.3 million customers while they get back on their feet given the unprecedented impact of COVID-19.

In a message to our customers, Marguerite Sayers, Executive Director, Electric Ireland says:

"We appreciate this may be a difficult time for some customers and we are committed to helping customers who are experiencing financial difficulty. We encourage any customers experiencing trouble paying bills to engage with us and we will commit to putting in place an affordable and workable payment plan with them in the coming months.”

Business Customer Services (ROI)

It’s business as usual at Electric Ireland and we want to reassure you that our customer care team and online services are operating as normal. We are monitoring the situation with COVID-19 and will keep you up to date on our plans as they develop.

Our customer service centre will be operating during normal business hours, in line with HSE and WHO recommendations. We apologise for any small delays you may experience. Our call centre will remain open and you can contact us on 1800 372 787 from 9am to 5:30pm.

Online Services for ROI Business Customers

Our online self-service platform, Business Online, will remain fully operational and we encourage all customers to register/login to get access to the full suite of account management tools. Please visit our comprehensive help section, where you will find guides for using Business Online and answers to the most commonly asked questions.

If you are a Residential or Business customer in Northern Ireland, please visit our dedicated Northern Ireland website

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