Temporary Covid-19 Supply Suspension Scheme

Temporary Covid-19 Supply Suspension Scheme

What is the Scheme?

The ongoing Covid-19 pandemic has created uncertainty and unease across the globe, and at Electric Ireland we appreciate how heavily it has affected Small and Medium Sized Businesses (SMEs).

The Commission for Regulation of Utilities (CRU) have announced a Temporary Covid-19 Supply Suspension Scheme, in conjunction with ESB Networks and Gas Networks Ireland. This scheme will run for a 90-day period from 1 May 2020 and will allow suppliers, like Electric Ireland, to enhance our support to SMEs during this time.


For further details, please see the decision paper by the CRU, which can be found here.

To find out if your business is eligible for the scheme, please see our Frequently Asked Questions below.



What Do You Need To Know?

1. What is the CRU ‘Covid-19 Supply Suspension Scheme’?

The purpose of the ‘Covid-19 Supply Suspension’ is to provide relief to small and medium-sized businesses (SMEs) that are shuttered during this period of the Covid-19 pandemic without requiring a disconnection. Effectively the customer makes a declaration that their business is non-operational and not consuming electricity and/or gas, and consequently will avoid certain pass-through network-related charges.

2. What types of small or medium-sized business can avail of this relief?

The CRU has decided that the scope of this relief applies strictly to business sites that are in Electricity DUOS Category groups DG5 and DG6 only, and for Gas that are NDM (non-daily metered) commercial sites and meets all the following criteria:

• The business is not an essential service provider as defined by the Government in the context of Covid-19, and
• The business was trading before 13th March 2020, and
• The business has remained closed for a continuous period from March 28th, and will remain closed until the date the relevant Covid-19 restrictions are lifted (yet to be announced by Government)

Please check the panel on the top right hand corner of your bill to see your DG category group and MPRN/GPRN.

Please check the top centre on the back page of your gas bill to see your tariff details/name.

Please note: If ESB Networks have not received a meter read in the past 12 months your application will be rejected unless you can provide a meter read with the application

3. When does this start and for how long will this relief be provided for?

This Scheme will open for applications from 1 May (not retrospective) for three calendar months, ending on 31 July inclusive. The CRU will monitor the scheme and may review, adjust or terminate it prior to the three-month period in response to a change in the prevailing circumstances.

4. How do I apply for the Scheme?

You must opt-in to the scheme by submitting your application to your Supplier, who in turn will submit your application to the relevant network operator for inclusion in the scheme. The following information must be provided in the application:

1. Name and address of the business
2. Reason for application for Supply suspension.
This should include:

a. A description of the business activities which shows they are non-essential businesses,
b. Declaration by the business that it was operational prior to 13th March 2020,
c. Declaration by the business that it has been closed for a continuous period from 28th March 2020, and will remain closed until Government restrictions are lifted

3. Application type (Electricity Only, Gas Only, Electricity and Gas)
4. MPRNs & GPRNs affected
5. Current meter readings where available
6. Auditable consent from the customer applying for the measure
7. Customer declaration to confirm they understand they remain liable for any charges that accumulate during the period the measure is applied to this account
8. Please take care completing the online form and note that any error in completing the form may result in it being rejected.

NB, We can’t guarantee, but will endeavour where possible, to advise customers of rejections if forms are not filled out correctly.
9. The CSSP Cessation Requested Date should only be populated if you wish to request ESB Networks to remove the MPRN from the scheme prior to the end of the 90 days.

10. If your business opens before the end of the suspension period please email Carol.stokes@electricireland.ie or Maobh.mooney@electricireland.ie quoting your MPRN and the date of return to operation of your business. Once the request is received, we will send a notification to ESB Networks / GNI and they will be removed and normal billing will resume

Application form is available here.

Please note that we are trying, where possible, to notify applicants of their application approval. This can take up to 7 working days so please bear with us.

5. How does it work? What Charges are avoided by this Scheme?

On receipt of an application from a Supplier, ESB Networks will set the estimated electricity consumption value to zero and will permanently waive the DUOS standing charge and the DUOS capacity (MIC) charge for the remainder of the suspension period, i.e. ESB Networks will only be adjusting from the date they process the application (no retrospection).

Likewise, GNI will set the estimated gas consumption value to zero and will permanently waive the NDM Exit Capacity charge and the SPC charge for the remainder of the suspension period, i.e. GNI will only be adjusting from the date they process the application (no retrospection).

6. What will the Scheme deliver in ‘savings’ to my business?

Under this scheme ESBN will permanently waive the DUOS standing charge and the DUOS capacity (MIC) charge where applicable to the site for the duration of the suspension period. These charges are not related to the metered consumption.

For DG5 the DUOS standing charge is €95.74/year or €23.61/90 days (both ex VAT).

For DG6 the DUOS standing charge is €893.07/year or €220.21/90 days (both ex VAT).

The DUOS capacity (MIC) charge is €33.33/kva of MIC/year (ex VAT). This only applies to DG6.

GNI will set the estimated gas consumption value to zero and will permanently waive the NDM Exit Capacity charge and the SPC charge for the duration of the suspension period. These charges are not related to the metered consumption.

For the average SBU, this amounts to €308.24/year or €76/90 Days

For the average MBU, this amounts to €1624.54/year or €400.57/90 Days

For the average FVT, this amounts to €10,463.34/year or €2580.00/90 Days

NB Please note the above are averages and therefore may vary depending on your site SPC

7. Will my bill be suspended for this period?

Under this scheme, only the fixed networks charges are suspended, all other billable elements will be invoiced to you as normal, e.g. PSO.

8. My business is shut down but there’s a need to keep some electricity supply going (e.g. refrigeration, security, etc). How does that impact?

The Scheme must operate on an assumption of zero consumption, however all metered consumption will be processed and billed in the usual way. It should be noted that customers’ energy bills will typically fall in any event if their energy consumption reduces. Under this scheme ESBN & GNI will permanently waive certain network-related pass through charges where applicable to the site for the duration of the suspension period. These charges are not related to the metered consumption.

9. My business is only partially operational on a much-reduced basis. Can I still apply for this relief?

The conditions set out by CRU state that only a business that has been closed for a continuous period from 28th March 2020, and will remain closed until Government restrictions are lifted, is eligible.

10. What if my site is still consuming gas/electricity in the usual manner?

This scheme is strictly to assist those businesses that are closed-down. If your business is still operational then your business is not eligible, and you should not apply to opt into this scheme.

11. What about meter reading?

All meter reading is suspending due to the Covid-19 pandemic. Billing may continue to operate based on estimated readings or in some cases customer provided readings.

12. My business is only partly operational. Will the estimated bills not be too high?

It is not possible to accurately bill without meter readings; however, the estimated reading process is reliable for normally operating businesses. If your business is not operating normally and you feel your estimated bill is inaccurate, please submit an actual reading online here.

13. I have a number of businesses/sites, how do I apply?

If you have less than 10 sites (MPRN’s) you will have to submit a separate application for each site on the form page.

NB:If you have more than 10 sites to suspend, please fill in the form once and then use the Excel template provided at the bottom of the form page to submit the remaining accounts.

Please return your fully completed template by email to Maobh.mooney@electricireland.ie.

Submit an Application Form


To submit a form for temporary suspension for Electricity and/or Gas please click the below button and submit the form once for every account you wish to suspend.

Suspension Application Form >


If you have more than 10 sites to suspend, please fill in the form once and then use the Excel template provided at the bottom of the form page to submit the remaining accounts.